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Refund policy

**THE FOLLOWING ITEMS ARE FINAL SALES**

  • Inis Products
  • Hotel Collection Oils

What is your return policy?
For a full refund to your original form of payment, please submit your return request within 14 days of the date that your package is delivered. If you have a return request 15+ days after the date of your package delivery, please contact us right away so that we can try to come up with a solution. 

ALL SALE ITEMS ARE FINAL SALES

What do I need for a return?

  • Items must be unused, unwashed, all tags attached, and in the original condition that you received it.
  • We require a receipt or proof of purchase included with all return items.

No refund will be given in the following situations

  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error Any items received outside of original conditions will not be refunded and will be donated. 
  • The purchase of a gift card 
  • Any Inis, Hotel Collection products, or Hallmark Keepsake Item

How will I get my refund? 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will be applied to your original method of payment. For purchases made by part-card, part-gift card, we will apply the refund to the gift card first. Please allow 7-10 business days for your refund.

Sale items
Unfortunately sale items cannot be refunded.

Exchanges
Unfortunately at this time, we can not offer exchanges. 


Where do I send my return?

All returns should be shipped to:

E & Co. Boutique ATTN: Returns
2919 Hamilton Blvd
Sioux City, IA 51104 
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Are shipping costs refundable?
No, shipping costs are non-refundable. Your refund will reflect the cost of the item minus the shipping cost. No refunds will be given for shipping costs acquired through returning your items. You will be responsible for paying for your own shipping costs for returning your item. 

Can I return my online purchase in-store?
Yes. If you wish to return your item in-store, our in-store exchange policy will be followed. With any in-store returns, you will be issued a gift certificate to be used in-store only for the purchase price minus shipping costs. Your gift certificate will be valid for 30 days, and can not be redeemed online. You must provide a copy of your order confirmation or proof of purchase. We will not able to process your return without this information.